Shipping Policy
**Shipping Policy for Fizeria**
Welcome to Fizeria! We are committed to ensuring that your shopping experience is smooth and enjoyable. Below is our shipping policy to provide you with all the necessary information about how we handle shipping and delivery of your orders.
**1. Shipping Areas**
We currently ship to all major cities and towns across Pakistan. For remote areas, please contact our customer service to confirm if delivery is available in your location.
**2. Processing Time**
- **Order Processing:** Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
- **Order Confirmation:** You will receive an email or SMS confirmation once your order is processed and shipped.
**3. Delivery Time**
- **Urban Areas:** Estimated delivery time is 2-4 business days.
- **Rural Areas:** Estimated delivery time is 4-7 business days.
Please note that delivery times may vary based on your location and external factors such as weather conditions or local holidays.
**4. Shipping Charges**
- **Standard Shipping:** We offer free standard shipping on orders over PKR 2,000. For orders below this amount, a flat shipping fee of PKR 150 will apply.
- **Express Shipping:** Available upon request. Express shipping fees will be calculated based on the destination and order size.
**5. Delivery Partners**
We partner with reputable local courier services to ensure reliable and timely delivery of your orders. We reserve the right to choose the most suitable courier based on your location and order specifics.
**6. Order Tracking**
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment on our website or the courier's tracking portal.
**7. Delivery Issues**
If you experience any issues with your delivery, such as delays, damaged items, or missing packages, please contact our customer service team within 48 hours of receiving your order. We will work to resolve the issue promptly and to your satisfaction.
**8. Address Accuracy**
Please ensure that your shipping address is accurate and complete when placing your order. Fizeria is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by customers.
**9. Returns and Exchanges**
For information on returns and exchanges, please refer to our Return Policy page. If you receive a defective or incorrect item, please contact our customer service team for assistance.
**10. Contact Us**
For any shipping-related inquiries or assistance, please contact our customer service team at:
- **Email:**fizeria1997@gmail.com
Thank you for choosing Fizeria. We appreciate your business and look forward to serving you!
**Fizeria Team**